Marketshare Australia designs, implements and manages quality mystery shopping programs for: Dining & Hospitality, Services, Retail & Leisure-sector business throughout Australia.
Implementing Marketshare Australia’s mystery shopping programme’s unique Customer-Focused-Perspective allows you to improve and standardise your operations. Allowing you to focus on other strategic growth opportunities.
The observations from our Mystery Shopping Package – the raw ‘field data’ and personal shopper experiences – are aggregated, grouped and presented in a Management defined format; with the results readily accessible on-line to authorised Management Personnel.An Integrated Mystery Shopping Package facilitates:
- Monitoring and measuring of service performance
- Making employees aware of what is important in serving customers
- Consistent service delivery quality
- Staff support and adherence to promotional programs
- Positive customer relationships on-the-front-line
- Improved customer retention
- The ability to conduct Competitive Analyses between locations
- Identifying of training needs and sales opportunities
- On-going employee integrity and knowledge.
Customer Service Protocols Development.
Through feedback from Mystery Shopping Observations & Analysis we can help you set your standard customer service protocols (CSP) & procedures. Enabling consistency-of-response across your operations.