Based in Brisbane, Marketshare Australia is a ‘hybrid’ Market Research Consultancy specialising in made-to-order Mystery Shopping Programs, Customer Service Protocols and integrated Customer Feedback Systems. MSA provides Programmes & Protocols for the Dining, Hospitality, Leisure, Retail & Service Sectors.

Our integrated, systematic approach unites the data gleaned from Mystery Shopper Operations with established Market Research Protocols & Methodology, to provide the unique business insights that only a customer focused perspective can provide.

Our trained researchers and mystery shoppers operate Australia-wide. From Canberra to Karratha, Melbourne to Mt Isa…..our personnel are on-the-ground, observing, collating and quantifying the protocols and procedures unique to every business operation.

Implementing Marketshare Australia’s mystery shopping programme’s unique Customer-Focused-Perspective will improve and standardise your operations. Independent and objective monitoring of your staff’s performance allows you to focus on other strategic growth opportunities for your business.


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