Marketshare Australia is recognised as both a pioneer and leader in Mystery Shopping, Market Research and Customer Feedback Systems. For three decades we have regularly explored and measured the attitudes, behaviours and needs of Australian consumers and businesses. We are independent, locally owned and consistently feature as one of Australia’s leading market research agencies.
Our integrated programmes combine the proven methodologies of lifestyle research, mystery shopping, and customer feedback management, with today’s digital data acquisition and analytical systems. This hybrid formula offers unique insights into the journey, experience and expectations of your customers .Marketshare Australia Specialises In:
Mystery Shopping – Customer- focused-insights into the dining / retail / service / leisure experiences.
Feedback Management – Development & implementation of customised Protocols & Response Procedures.
Market Research & Analysis – Helping you to understand your customers better; meeting their needs with your products and services.